My daughter was recently rear-ended in July 2010 by a driver that had absolutely no driver's license. There were no injuries and its apparent that the accident was the other driver's fault. I had my daughter call the police and make an accident report because I know all too well that driver's will lie about the facts of what actually occurred. Yes, he was issued a citation, but the owner of the vehicle had UAI. I had never heard of this company before at all however; I now know why. I have had the most difficult time dealing with this insurance company. The represenatives are unprofessional procrastinators with no effective communication.
She explained to me that she wanted me to complete forms that she sent via mail with the self-addressed stamp and envelope. Needless to say, there was not a self-addressed stamp or envelope in the mailed correspondence and most of the information that is requested on the form was detailed on the accident report. I was to receive a self address stamp and envelope in a few days. It has been almost a month and nothing has been received via mail. She has since indicated via telephone that the claim would more than likely not be paid due to the fact that the (non-license) driver was not a driver on the policy after an adjuster had already come out to analyze the damages. I didn't have the opportunity to meet the adjustor (Amanda Castillo), but my daughter stated that she didn't say one word while analyzing the cost of the damages. She gave her a quote and left.
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If the insurance provider determines there is a greater chance of risk as compared to the average policy, the premium is usually higher. Premiums are often paid monthly, and can add up over time up to be greater than the expense of replacing the insured item. Many types of insurance only cover a certain amount of risk on an item. The amount the policyholder must pay before an insurance policy begins covering an expense is called the deductible.
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