Solid financial strength and business ratings should make you more confident in choosing Arbella. Arbella gets great marks for financial strength and have better customer satisfaction scores compared to the industry average (as measured by NAIC's complaint index) arbella auto insurance quincy ma. Auto policies only available in two states (Massachusetts and Connecticut). BBB accreditation standards , which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
< >. property and casualty insurance company providing business and personal. I recently started using arbella insurance when I bought my new truck aaa auto insurance overland park ks. I love it. It only took me a few minutes to get started and my agent actually did everything for me while I was at work so I could just go in and pay my down payment and sign the paper before they closed.
"Donohue Takes CEO Reins at Arbella." The Boston Globe [Boston] 15 Mar. 1996, Economy sec. Print.
We are sorry to hear about your frustrations. At Arbella Insurance, we strive to provide the utmost level of customer service. Please contact us at so that we can follow up with your case directly and try to resolve the issue. Thank you.
Founded in 1988 in Quincy Massachusetts, Arbella provides car insurance, home insurance, and business insurance in Massachusetts and Connecticut, as well as business insurance in New Hampshire and Rhode Island. Financially strong and customer focused, we've been here in New England for more than 20 years. My agent has been very rude towards me cheap insurance companies in north carolina. I am a paying customer, I was in an accident where a LImited Jeep Cherokee from New Jersey crashed into my humble prius ( I say limited because in my mind that makes it bigger faster, more of a gas guzzler). The accident is another story.
I was wrong on both accounts. I should have known that everyone involved in this accident would possess a miserable disposition. So far, my claim associate has been rotten, rude and condescending. Customer service is 1/2 of her job. Let's wait until I get my check to divulge her name and write a letter to her superior..
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Claims adjusters are fine arbella car insurance quincy ma. Had one accident, nuisance claim. Lawyers they assigned didn't even get our information correct when responding for us. Found combined coverage for auto, home and umbrella at a top rated competitor for $1000 less in premium.
Received invoice for amount due with threat to refer to collection agency if I didn't pay in 9 days from the date of invoice!!! That, after never having a late payment in the years I was an Insured. Nice kick in the A on the way out Arbella. BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating. Your complaint will be forwarded to the business within two business days.
You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within. Thank you for your feedback and we appreciate your business. We are sorry to hear that you were not satisfied with your response and your suggestions will help us to continue to improve our customer service. Please send an e-mail to with the details of your experience so that we may follow up with you directly. Thank you.